Most things take one tap. Here is where.

Connection problems

Open Accounts and refresh the institution. If the authorization has expired, choose reconnect and complete the flow at your bank. Disconnecting stops future synchronization; the records already stored stay until you delete your account.

Banks occasionally block a connection on their side. When that happens the card shows a reconnect prompt rather than an error, and retrying after a few minutes usually clears it.

A number looks wrong

Every answer lists the accounts and date range it was built from. Compare that range with your statement first, since pending transactions and different posting dates are the usual cause. If it still does not add up, email us the question you asked and roughly when, and we will trace it.

Early access

Sprout AI is currently free during early access. There is no trial clock, payment method, or automatically renewing subscription. If paid plans are introduced later, the price and effective terms will be shown before you choose one.

Delete your account

Sign in, open More, choose Delete account, and confirm. This permanently removes your account along with its financial records, transactions, and conversations. It cannot be undone.

Email us

Write to [email protected], or use the contact page. Include the screen you were on, roughly what time it happened, and what you expected instead.

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